Terms & Policies

We understand that travel plans may change, and we aim to maintain a fair and transparent cancellation process. By confirming your stay with Ekam Agonda Boutique Hotel, you agree to the cancellation and refund terms outlined below.

1. Standard Cancellation Policy (Non-Peak Dates)

For all standard bookings (outside the peak season and blackout dates), guests may cancel their reservation up to 7 days prior to the check-in date and receive a full refund. If a cancellation request is made within 7 days of the check-in date, the booking will be treated as non-refundable and no amount will be returned. In the case of a no-show, where the guest does not arrive and does not inform us, the entire booking amount will be forfeited.

2. Group Bookings & Multiple Rooms

For bookings involving two or more rooms or longer stays, a customised policy may apply depending on occupancy and seasonal demand. Such bookings often require a non-refundable advance to confirm the reservation. Specific terms for these bookings will be shared at the time of confirmation.

3. Peak Season & Blackout Dates

During peak travel periods, such as December to February, festive holiday weeks, long weekends, and other high-demand dates, stricter cancellation rules apply. To hold the room during this period, a 50% advance payment is required at the time of booking. If the guest cancels 30 days or more prior to check-in, the advance amount is fully refundable. However, if the cancellation is made within 30 days of the check-in date, no refund will be issued. Guests are also required to pay the remaining balance 7 days prior to arrival; if this final payment is not completed on time, the booking may be cancelled without refund of the advance amount. Certain blackout dates may be entirely non-refundable from the moment of booking, and this will be clearly communicated at the time of reservation.

4. Early Departures

If a guest chooses to check out earlier than the original departure date, the unused nights are considered non-refundable.

5. Refund Method & Processing Time

All eligible refunds will be processed using the same mode of payment used at the time of booking, wherever possible. Refunds may take 7 to 10 business days to be credited, depending on bank processing timelines.

6. Force Majeure

In the event of unforeseen circumstances such as natural calamities, government-imposed travel restrictions, or other events beyond our control, refunds or booking credits may be offered at the discretion of the hotel.

7. Modification of Dates

Subject to availability and rate differences, guests may request a change of dates before the booking enters the non-refundable period. Once the non-refundable window begins, modifications are not guaranteed and may be treated as a cancellation.

These Terms & Conditions govern all bookings and stays at Ekam Agonda Boutique Hotel. By confirming a reservation or checking in to the property, guests agree to comply with the policies outlined below.

1. Check-in & Check-out

Check-in is from 2:00 PM onwards and check-out is by 12:00 PM noon. A grace period of one hour may be provided subject to availability. Late check-out beyond one hour will be chargeable at INR 300 per hour, and can only be accommodated if rooms are not committed to incoming guests.

2. Smoking Policy

Smoking is permitted only in outdoor designated areas such as balconies or terraces. Smoking inside the room is strictly prohibited.

3. Pets

Pets are welcome at the property with an additional charge of INR 500 per pet per night. Guests are responsible for ensuring that pets do not cause disturbance or property damage.

4. Visitor Policy

Outside visitors are permitted only in common areas of the property and are not allowed inside guest rooms, in order to maintain privacy and security for all in-house guests.

5. Guest Liability for Damage

Any intentional or accidental damage to the room, furnishings, appliances, or property premises will be charged to the guest. Costs will be assessed based on the extent of repair or replacement required.

6. Music & Noise Level

Guests are requested to maintain a peaceful atmosphere on the premises. Soft music is permitted; however, any loud sound, high-volume speakers, or disturbance to other guests is strictly prohibited, especially after 10:00 PM.

7. Alcohol

Guests are permitted to consume alcohol inside their rooms or on their private balcony. However, excessive noise or disorderly conduct under the influence of alcohol will not be tolerated.

8. Outside Food

Outside food deliveries are not permitted on the property. This helps us maintain hygiene, pest control, and quality assurance standards.

9. Housekeeping

Housekeeping services are available between 9:00 AM and 6:00 PM. Linen and towels are refreshed as per stay duration and hygiene requirements. Additional housekeeping requests may be accommodated depending on staff availability.

10. Wi-Fi Usage

Complimentary Wi-Fi is provided for guest convenience. Illegal online activity, misuse of the network, or any action that violates Indian cyber laws is strictly prohibited.

11. Safety & Conduct

The property reserves the right to ask any guest to vacate the premises without refund in cases of misconduct, nuisance, illegal activity, safety risk, or violation of property rules.